King County, Washington
Effective Disability Services with Centralized Funding for
Accommodations

King County,
Washington is located on Puget Sound in Western Washington State,
surrounding the city of Seattle. It covers more than 2,200 square miles
with King County being nearly twice as large as the average county in
the United States.
The County provides
services to more than 1.7 million people and ranks as the 12th most
populous county in the nation. The county has more than 13,000 employees
across 13 departments.
Disability Management Services
Personnel Interviewed:
Ms. Jenny Haykin, CRC, Lead Disability
Specialist
Ms. Sue Ammeter, Disability Services Specialist
Ms. Rebecca Hicks, Disability Services Specialist
Mr. Mark Liberty, Disability Services Associate
Ms. Beverly Anderson, Manager, Claims Division
Disability Services in King County
provides services across a number of departments to
include Adult and Juvenile Detention, Assessments, Community and Human
Services, King
County Council, Development and Environmental Services, District Court,
Office of the King
County Executive, Executive Services, Judicial Administration, Natural
Resources and Parks,
Public Health, the Sheriff's Office, and the Department of
Transportation. There are two disability
services units, one specific to the Department of Transportation, the
other under Safety
and Claims provides disability accommodation services to all other
departments.
Disability
Services is under the Director of Safety and Claims, with the Claims
section being separate
(although there is close and well interwoven communication). The Claims
section has a lead
person and 9 claims officers as King County is self-insured and
self-administered for purposes
of Workers' Compensation. Disabilities services has a lead (CRC), two
disability specialists,
and one associate. The Department of Transportation also has one
disability specialist.
The lead specialist is responsible for supervision and a number of
ongoing projects including
updating County policy on disability accommodation, maintaining the job
analysis (JA) bank
on all jobs and refining the JA form, and provides training for
managers, supervisors, and
employees. The disability specialists are principally responsible for
disability accommodation
and, in some cases, benefits coordination. The associate is responsible
for all reassignment
activity throughout County departments.
Historically, and as recently as 1997,
there was only one disability specialist for the entire
County (this is not an unusual Northwest public sector situation as
currently there is only one
for the City of Seattle with 12,000 employees and one for the University
of Washington). An
extensive effort has been made on the part of this unit to render
disability services more
accessible and user-friendly to all stakeholders. This includes
interactions with unions, interactions with the Prosecutor's Office for
legal counsel, use of County safety officers / ergonomists
for consultation, and close interaction with staff within the County's
own Employee
Assistance Program (EAP).
The principle goal of Disability Services is
to coordinate reasonable
accommodations for County employees with disabilities. If the disability
prevents an
employee from performing their job, Disability Services facilitates
medical leave, benefits,
transitional duty, and reassignment services as needed. As requested by
Disability Services,
the long-term disability carrier CIGNA utilizes the county's job
analyses in determining vocational
capacity and eligibility for long-term disability. This approach avoids
an outdated US
Dictionary of Occupational Titles' review. The Disability Services team
maintains stringent
case standards to include 24 hour phone contact or 48 hour e-mail
contact from the date of
referral. Case notes reflect all services provided. A server-based
system is used so that all
Disability Services personnel can access all case notes thus assuring
the on-going provision
of services during staff absences.
Accommodations are identified internally by Disability Services staff,
whenever possible. If an
employee requires equipment or devices, The Disability Services
Equipment Bank or County
funds are utilized for the provision of the equipment. Ergonomic
Engineers, Occupational
Therapists, Physical Therapists, organizations serving people with
disabilities, and other
resources are utilized as needed to identify accommodations. In the last
fiscal year, the
Disability Services staff was responsible for serving 453 individuals.
It is of interest that training
on The Americans with Disabilities Act is required for all County
supervisors on a continuing
schedule. In addition, disability awareness training is available to
County employees. The
training for supervisors is particularly of interest because case
examples are used, it is an
interactive process, and supervisors are actually required to
"brainstorm" accommodation
options through these case studies. There is also an effort on the part
of Disability Services
to take into account feedback from both supervisors and employees
throughout the training
offered. This is a very interactive process.
In relation to disability and accommodation needs, employees definitely
have a choice. They
can approach a supervisor about their needs, seek off-site medical
resources, or talk directly
to Disability Services personnel who are housed in a confidential
setting. Workbooks have
been developed (e.g., specific to accommodation or reassignment) so that
useful information
is easily available to the worker.
Unique Aspects of this Program
- The services provided by this program
are continually evaluated and improved by the
program staff.
- A continuing effort is made to make
this program user-friendly to all stakeholders and to
revise it based upon both administration and employee feedback.
Workers have the
ability to review the Disability Specialists' background and expertise
on the county web
site, and use these personnel as resources or other internal and
external personnel as
beneficial and desirable.
- There are collaborative efforts across
a number of units to include Claims, the Employee
Assistance Program, safety officers, the long-term insurer, etc. and
all seem to truly
work in the best interest of the worker with a disability.
- Due to training and other outreach
efforts by the Disability Services unit, there is not
necessarily one point of contact with Disability Services. Initial
contact can come as
readily from a worker as from a supervisor or claims officer. They are
efficient in serving
the needs of the employee with a disability.
For information regarding this Case Study
contact:
Jenny Haykin, M.A.
Disability Services
Team Lead
(206) 263-4249
jenny.haykin@metrokc.gov
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